How we handle your information
Davies Vantage provides resource optimisation advice and implementation support to businesses. We use personal information carefully and only for clear business purposes connected with our work, our website, or a request you make.
Information you provide
You may give us your name, business name, work email address, telephone number, job title, address, and the details you include in a message. We also keep information about meetings, agreed work, invoices, and correspondence needed to manage a client relationship.
Information collected through the website
Our hosting and security systems may record technical details such as your IP address, browser type, device, approximate location, pages viewed, and the date and time of access. These records help us protect the website, understand basic use, and fix faults.
Why we use personal data
- To reply to enquiries and arrange an initial discussion.
- To provide, manage, and improve our services.
- To prepare proposals, records, invoices, and project communications.
- To meet legal, accounting, security, and regulatory duties.
- To send relevant service information where the law permits it and you have the right to object.
Our legal grounds
Depending on the situation, we process data because it is needed to take steps before a contract, to perform a contract, to meet a legal duty, or for our legitimate interests in running and protecting the business. We rely on consent where consent is the appropriate legal ground. You can withdraw consent at any time.
When information is shared
We do not sell personal information. We may share relevant details with professional advisers, IT and hosting providers, payment or accounting providers, and other suppliers who help us deliver our work. They must use the information only for agreed purposes and protect it appropriately. We may also disclose information where required by law or needed to protect our rights, people, or systems.
How we protect information
We use practical organisational and technical safeguards, including access controls, secure services, careful supplier selection, and limited access to information. No online transmission or storage system can be guaranteed completely secure, so please avoid sending sensitive information through an ordinary website message.
How long we keep it
We keep information only for as long as it is needed for the purpose collected, to manage an ongoing relationship, to resolve questions, or to meet legal and accounting requirements. Retention periods vary by record type. When information is no longer needed, we delete it or remove identifying details.
Cookies and similar tools
Our website may use essential technical storage to operate and protect the service. Where optional analytics or preference tools are used, we will provide the choices and information required by applicable law. You can manage cookies through your browser settings, although some website features may then work differently.
Your data protection rights
Subject to legal limits, you may ask for a copy of your personal data, correction of inaccurate information, deletion, restriction of processing, or transfer of data in a usable format. You may object to processing based on legitimate interests and object to direct marketing at any time. Contact us first so we can review your request.
Complaints
If you believe we have handled your information incorrectly, please tell us so we can investigate. You can also contact the UK Information Commissioner's Office at ico.org.uk.
Policy updates
We may update this policy when our services, suppliers, or legal obligations change. The latest version will appear on this page with a new effective date. Please check this page when you need the current version.